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Call Center Scripts

Call Center Scripts

Call Center Scripts

(OP)
Could anyone direct me to where I can find information on how to develop scripts in Symposium and CC6. It has been awhile since I have done it.

RE: Call Center Scripts

The guide can be found by googling nortel contact center 6 scripting. There is a link to the pdf at btbusiness.

That being said scripting is quite easy to write, and extremely easy to not know what you don't know. Test all scenarios thoroughly.

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