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Scanner gives me multiple images

Scanner gives me multiple images

Scanner gives me multiple images

I am trying to help a friend of mine with a scanner issue. He said when he scans an images it's giving him three images instead of one. He's using an HP Scanjet 5300C. Any advice appreciated. Thanks.

RE: Scanner gives me multiple images

That seems like a pretty fancy scanner.
Questions that seem logical to ask:

Is he using HP software, or something from a third party?

The scanner can produce image files in a large number of formats; which format(s) are the files in? Does he see multiple images in more than one format?

Are the images identical, or are they, e.g. color separations?

RE: Scanner gives me multiple images

HP Software, whatever came with the scanner. The images are the same, no color separations. They are in jpeg format

RE: Scanner gives me multiple images

It appears that scanner does not work with Vista, Win7, or Win8.

We have now pretty much exhausted my knowledge of scanners. Sorry.

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