Our Operations group is working with a reseller to get better rates on some of our phone lines. I've indicated to them that our IPOs need reliable disconnect and given them documentation. They have consequently met with the Operations group and told them that we have no need for reliable disconnect. Since the actual last mile carrier hasn't changed the systems that already have the feature are working fine. Going forward with new service however they provider (reseller) will claim that RD doesn't exist and that we don't need it.
Since I've already provided them proof from the avaya documentation does anyone know of an authoritative source on reliable disconnect that they might believe if I presented it to them?
Joe
Since I've already provided them proof from the avaya documentation does anyone know of an authoritative source on reliable disconnect that they might believe if I presented it to them?
Joe