×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Looking for Symposium Call Center SU (NS040206SU12S)

Looking for Symposium Call Center SU (NS040206SU12S)

Looking for Symposium Call Center SU (NS040206SU12S)

(OP)
thread959-1220075: symposium server 4.2.6 patches

I do not expect that I have to rebuild my Symposium Call Center Server due to the problem that I have. I'm using SCCS 04.02.06 with SU12S. We have trouble with Standard Agent By Supervisor report. The Time in State column does not function correctly. The symptom I’ve seen so far are as follow:
- So many users have the same Time in State count even though they are not in their state at the same time. For example, I’ve seen at least 10 user display 00:35:17 in Time in State column.
- Time in state counter keeps reset the counter at a random time.
- Time in state counter reduces or increases time randomly. For example, user1 has been idle for 35 min, no call, then it change to 31 minute or 37 minute on its own. Whenever that happen, it impacts multiple users as well.
- Threshold color in the Time in state (bar) column are not working right, one can get RED color even though it show 5 min time in state.

I contact the maintenance company who takes care of our PBX system when it is in critical. I showed him the problem and he suggests me to build another Windows 2000 server with Symposium installed same version same patch, restore database then switching over. I do not have SU12S and I don't see where I can get it since Nortel has long gone. I'll really appreciate it, if some one can help me get this update or give me some advice to solve the problem.

Regards,
Joe

RE: Looking for Symposium Call Center SU (NS040206SU12S)

the only one available for sccs 040206 on the avaya site is su14s so if your maintenance company does not have a copy your only hope is some one on this forum does.

RE: Looking for Symposium Call Center SU (NS040206SU12S)

(OP)
Thanks tball1, I'll contact my maintenance company.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close