Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations bkrike on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Attendant - time of day routing
- Thread starter ktripp
- Start date
If it's the same place all the time you could do it with night service, assign a night service destination on the trunk form and for the listed directory number and then give the console a night service button. It's not automatic like coverage but they can turn it off and on at will as opposed to just at specific times.
- Thread starter
- #3
Hi
You could try this, not sure if it is what you are after:
If you have Coverage Time-of-day (add cov tim 1) then you can assign your main/attendant number as an exported station with cover path set to t1 etc.
In Add Cover Time 1 setup the times you want calls to go to another cover path e.g.
cover path 100 (point 1 attd) 00:00-12:00
cover path 200 (point 1 extension xxxx) 12:00-13:00
cover path 100 (point 1 attd) 13:00-00:00
This should work for a DDI attd extension number but will not work for DID intercept treament and Attd FAC.
Hope this helps
Good luck
PBX
You could try this, not sure if it is what you are after:
If you have Coverage Time-of-day (add cov tim 1) then you can assign your main/attendant number as an exported station with cover path set to t1 etc.
In Add Cover Time 1 setup the times you want calls to go to another cover path e.g.
cover path 100 (point 1 attd) 00:00-12:00
cover path 200 (point 1 extension xxxx) 12:00-13:00
cover path 100 (point 1 attd) 13:00-00:00
This should work for a DDI attd extension number but will not work for DID intercept treament and Attd FAC.
Hope this helps
Good luck
PBX
- Status
Similar threads
- Question
- Locked
- Solved