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Continuous ring

Continuous ring

Continuous ring

(OP)
Hi guys

I'm a new user on this forum, I have about 8 years installing pbxs (LG, Ericsson, alcatel & panasonic) hope I 'll be helpful next threads, cause this time I need your help.

I have a LDK100 of 10 analog external lines, and 6 internal digital and 38 analog, working correctly for 3 or 4 years ago.
Suddenly the pbx is doing something very strange.
Sometimes one extension only (114) starts ringing continuously (not ring stop ring stop, like a normale call) and to stop that we have to restart the pbx completly.

What I have also notice is that usually all LDK100 I have installed, when the pbx starts all the analog extensions ring at a time for about 5 sec.
This pbx no extension rings at the start but the 114 rings alone.

Somebody has an idea about this issue?

Thanks you all.

RE: Continuous ring

Use PCADMIN to save database. Default PABX switch 8 & MPB battery off. power up and see if problem persist. Then you can upload database again.

Let me kno w results

RE: Continuous ring

(OP)
Thanks a lot
Good idea but the system is at client office and they work with, I can not set the system to defaut settings for one or two days.
Because the problem doesn't show always but once or twice a day or two days.
Maybe I can try to set the system to default and then program everything again without uploading databae otherwise It will be like I did nothing ??

 

RE: Continuous ring

I would start with a reset (ring button on processorboard).
Then if it did not help I would power off -> then on.

First make a back-up!

If the ipLDK-100 behave "strange" it is normally becaus of the intalling engineer did NOT initialize the database before he/she programmed it. Initialization is done in PGM450.
In fact the system needs to be re-programmed since "the missing initialization" also lies in the database (that you need to take).
So, I recommend that you back-up, reset to defaults, use PGM100 for the country code, and PGM450+452 for initialisation.
Hereafter build up the system with the 44 extension numbers and the 10 analogue lines. Hard job, but you will get rid of this fault! (I did, anyway).

///doktor
 

RE: Continuous ring

(OP)
Ok Doktor thanks too
I'll try that, I think it doesn't matter to backup then, since I have to re-program, but I 'll do it, you never know!!!.

About this, do you think it's normal that all analog extensions rings simultiously at the statring of all LDK100 for about 5sec?? or the normal case is the opposite ??



 

RE: Continuous ring

You need to back-up. You can use the off-line program ipLDK ADMIN pro - to look in to the content of the database.
What is the softwarelevel of your ipLDK system?
Check by [Trans/Pgm] +72 and post the result.

Check this site for download: http://artcom.ru/download/
 

///doktor
 

RE: Continuous ring

(OP)
You're right I'll backup.

Thanks a lot I'll let you know about the results, in 2 or three days cause it's far.

NB: the soft level is 3.7.

Regards

RE: Continuous ring

Back-up can be done remotely by means of a modem or ISDN or WAN...

///doktor
 

RE: Continuous ring

(OP)
I know but I have to go there, it's client conditions.

RE: Continuous ring

Fine. Thanks for the update!

///doktor
 

RE: Continuous ring

(OP)
Hi Guys
I did what you advise  me to do, I backup , I reset the system to factory settings, I update the system to the last version 3.9, I initialize the system through 450 & 452, and then I reprogram everythin from a to z, but the problem still there.
I don't think it's a bug in the system since even when the system is blank at default settings only 114 extension rings alone when it starts.

Could it be a cabling problem, I check it out several times, everything was ok

Regards

RE: Continuous ring

Power down the system. Swap the SLIB board with one from another slot. Power it up again and see if problem follows SLIB or stays with the same slot.

RE: Continuous ring

(OP)
I did that already

The problem doesn't follow the SLIB, I would change the SLIB though.
It's more complicated than that!

RE: Continuous ring

I guess that you most post a backup file, so we can have a look into it.

///doktor
 

RE: Continuous ring

(OP)
How can I do it

RE: Continuous ring

Do like this:

1.
Check the s/w level by [Trans/Pgm] + 72. Excact s/w level!!
2.
Check www.artcom.ru/download for the program ipLDK Admin (online)
3.
Download program and install on your PC.
4.
Hook up to the ipLDK-100 by means of serial or LAN cable.
5.
Make the back-up through ipLDK Admin program and find an internet place to upload files. Place the backup here and post the link for us here in the forum.
6.
We will analyze and hint you.
 

///doktor
 

RE: Continuous ring

Nice. i Will look throght it asap!
 

///doktor
 

RE: Continuous ring

Your s/w is 3.8Ba and it is an ipLDK-100.
Harware installed can give up to 12 x CO lines, analogue and 6 digital phones and 30 analogue phones.
Checking PGM144 is looks normal.
From the data provided I cannot see any problems.
I have heard of something like this where the system had i lightning strike it (overvoltage). The MPB was swapped, and the system was OK. Another customer had a smiliar problem and the ipLDK-100 was properly grounded (earthed), which solved the problem.
Maybe you can try some of these ideas?

///doktor
 

RE: Continuous ring

(OP)
Ok I'll try.

Thanks  

RE: Continuous ring

Question: Do you always use the country code as programmed in the back-up? I guees it is the country, where the system is installed.
I guess that you have other systems running with the same country code.

///doktor
 

RE: Continuous ring

(OP)

It's not the country where it's installed because ours is not listed on LG systems but it is neighbour.

Yes we use always this country code and it works fine on everyone.
 

RE: Continuous ring

Please resend your mails.

///doktor
 

RE: Continuous ring

If you go into brandy and go through some simple maint what does it tell you try "db pf" for any pre programmed faults, then have a look at the RGU "db rc", then run through time slot conflicts "db ts" and try "db cc"  if you get stuck ? will guide you through ,but youre reseller Capstan in the UK should be able to provide you a list of Jannie , Jennie and Brandy commands.  

APSS (SME)
ACSS (SME)

RE: Continuous ring

(OP)
I think this is very complicated to me, I do not know what you're talking about , I just knox that jennie is the password for the program that you go through hyperterminal.
But I don'trealy know the commands you can use.

RE: Continuous ring

If you know the way to logon and see this diagnostics, it is not that complicated.
Do like this:
Log on via Remote Diagnostics in the ipLDK Administration module and enter password "jannie".

If logged correctly in, this results in a "maint>" prompt.
Then enter the commands that are described in the comments from "montysummer".
Post the results here.
Log out with "x"
I the next post I will post some DECT printouts, just to show you how it looks.

///doktor
 

RE: Continuous ring

Log on via Remote Diagnostics in the ipLDK Administration module and enter password "jannie".
This gives the maint prompt: maint>
Write help to see the allowed commands.
+++
Log on via Remote Diagnostics in the ipLDK Administration module and enter password "jennie".
This gives the mon prompt: mon>
This is used for monitoring purposes.
Write help to see the allowed commands.

Alternatively the "brandy" password can be used.

+++

THIS IS SHOWN AS AN EXAMPLE:
If you have DECT in your system you can see some DECT statisics:

1.
In the maint prompt write the command below.

maint> ws 04 upload

and

maint>ws ?

WTIB Statistics Command List:

ws ?            - Help
ws ## upload    - Upload data
ws ## call      - Total number of call & direction of the call
ws ## subs      - Information per subscripted device   
ws ## eoc       - End of call   
ws ## cell      - Usage of freq and slot  
ws ## traf      - Show holding time
ws ## acce      - Access info.(basic/handover)
ws ## clea       - Clear statistics data

Now it is possible to see DECT statistics.

///doktor
 

RE: Continuous ring

Sorry but you need to log on via hyperterminal or ldk admin suite as discribed above but the password is brandy, jennie and jannie are for licence key and monitoring events to carry out the maint commands i gave you brandy is definatly the passsword you require.

APSS (SME)
ACSS (SME)

RE: Continuous ring

To access the "command line part" of ipLDK, Hyperterminal or TeraTerm is used to make a telnet session (IP address using port 23) to "see what happens behind the graphical interface".

If you use Hypertermial and enter the ip address of your ipLDK system, you can log in with the password brandy or jannie.

Below I log in and send some commands:
===========================================================================
Welcome to LDK-100 system. Press enter.
Your address is 192.168.1.1. Your port number is 4.

LDK-100 System
Version DX90P-3.7Bd MAR/07
DATE: 02/26/12
TIME: 09:11:12
SITE NAME     :
ENTER PASSWORD: ****** (jannie)
maint> ? [[(write "?" to get the commands list)]]

Maintenance Command List:
 ?                            - Help Menu
 bc                           - Display Board Configuration Table
 bl                           - B-channel Listening
 bs ##                        - View Board Status
 db[de][dr] ?                 - Display Diagnostic Results
 hd                           - Display HDLC Status
 log [view|clear]             - Log View or Clear
 reboot                       - Remote System Reset
 setsw [oos|nor] ##           - Set Service Switch
 ta [?|...]                   - Traffic Analysis
 ts                           - Display Time-slot Assignment
 td                           - DTMF Receiver Allocation
 vc [s][u][a]...              - VMIB Annc/Usr Greeting Clear
 ws ?                         - WTIB Statistics
 x                            - Exit Maintenance


maint> bs [[(lists the installed boards)]]

Print Sys Config
 SLOT  BRD-TYPE   FW-Ver.  BRD-ISSUE  SERVICE
 ---- ----------  -------  ---------  -------

   0  MPB          3.7Bd
   1  DTIB12                           INS
   2  SLIB                             INS
   3  STIB         3.2A       32       INS
   4  WTIB         1.0C       32       INS
   5  ....         
   6  ....         

maint> bc

### Board Configuration Table ###
SLOT STAS COLS VMIS SMS S-off  T-off  V-off  S-off  BrdName AdmBrdName
---- ---- ---- ---- --- ------ ------ ------ ------ ------- ----------
  1   12    0    0   0   1( 0)  0(--)  0(--)  1(--)  DTIB12  DTIB12
  2    6    0    0   0  13( 1)  0(--)  0(--)  1(--)  SLIB    SLIB  
  3    6    2    0   0  19( 2)  1( 0)  0(--)  1(--)  STIB    STIB  
  4    8    0    0   0  25( 3)  0(--)  0(--)  1(--)  WTIB    WTIB  
maint> x

DATE: 02/28/02  TIME: 23:11:33
Exiting maintenance utility...

===========================================================================

Now you can try to run some of the lited commands from montyzummer from :"23 Feb 12 11:46" and post them here in the forum.

///doktor
 

RE: Continuous ring

If you dont have Lan access you will need a 9 pin serial cable , with pins 2,  3 , 5 connected pin to pin straight through connections.
youre com port needs the following settings.

Baude Rate 19200

Parity bits, none

Data bits 8.

Flow control, off /or xon/xoff depending on what interface you are using.


If you are working on the vmib same cable.

If you are working on a GDK the only thing that changes is the baude rate needs to be .9600

 

APSS (SME)
ACSS (SME)

RE: Continuous ring

(OP)
Ok thank you guys
Sorry for the delay but I was absent for a while
Anyway I think that the system is OK, because I did some tests this week end and get the certitude that the probleme is on the cabling ( I still don't know what exactly but it's that for sure).
Because I changed the MPBN board and the system stuill don't ring all the phone on the start.

So what I did is take off all the LDK cables, and then took a brand new one where I connected three phones directly and when I started the system all the 3 rings.
So for sure some cables are doing a the problem, now I have to find which ones!!!!!!!!!!!
I know I should do this test first but I didn't think about until know, sorry.

Thanks to everyone again.

RE: Continuous ring

OK, thanks for your update!!

///doktor
 

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