Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

AES License

AES License

AES License

How to check the AES license..

We have AES 3.2 sending CTI events NICE system [NICE perform R2]

In security database tab: Device & device group options are there?

whats the difference between them..

at the max. how many devices monitored by AES...

currently in our case around 3840 extensions are present in monitordevice.txt[present NICE CLS]

Kindly suggest ...

Thanks in advance ! ! !   

RE: AES License

hi Aes servers come in differenct flavours depending on number of agents recorded and cti events.

Low and Medium are for SMB and high is for large contact centers.

NICE have a calcualtion tool based on number of monitored devices as the number of calls going into interaction center database becomes a factor.

Also what are you using cvlan,tsapi ?

RE: AES License

we are using TSAPI. My concern is at what extent aec get full & is there any impact of this to recording ?

because our CC is very big in size....

daily basis we are adding the stations to AES...

One more question...is there any alternate way to avoid the CLS service restart after adding the devices in AES...

Kindly suggest...

RE: AES License

devices are the ext or virtual ext and devices groups is where you add the devices so nice can monitored them.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close