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Tapi Client

Tapi Client

Tapi Client

(OP)
I have the tapi client installed and working on several laptops so users can dial contact in outlook 2003. I have one user who is running OL2007. I cannot get tapi to work correctly for this user. I have tried uninstalling and reinstalling many time. This user has admin rights to the pc. However ever time I try and configure the dialing options from Outlook I do not get the option for my users IP line. All I have is IPCONFLINE. When you click on line properties for that you get the dreaded An internal error occurred in the automatic phone dialer. The phone dialer service is started. Any help much appreciated as Avaya support wanted $600 for a per incident charge.

RE: Tapi Client

Go to modem option and look if the Avaya tapi2 is there
If not try to add it
If that does not work you need to get your self a business partner

No need to get Avaya in, there are lots of other company's out there who can help you out
 




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

RE: Tapi Client

it should be a case of install, configure tapi, reboot, select the line.

"There's a dog in the New Zealand section"

RE: Tapi Client

(OP)
Tom, that has been the case for all of my other installs. Works great, but this one is not working. TLPeter, avaya tapi is there and I can config user and pw but that does not help.

RE: Tapi Client

Go to the avaya tapi, remove it and add it again and try again
 




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

RE: Tapi Client

Firewall?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

RE: Tapi Client

(OP)
Tlpeter, that didn't work either.  

RE: Tapi Client

(OP)
No firewall, pc is on the same domain and same OU with same group policies applied as all other pc's.

RE: Tapi Client

What version are you trying to install ?
 




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

RE: Tapi Client

(OP)
Also when you goto dialing options on pc's that work you have the IP Office phone: xxxx with the extension # as a choice. On this pc you do not.

RE: Tapi Client

(OP)
Tried two versions. Q2 and Q3 from the avaya download page. I believe from IP office version  4.2 and 4.0. Showing version 4.0 is installed now.

RE: Tapi Client

What OS had the user ?
 




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

RE: Tapi Client

(OP)
XPP SP3, sorry should have given these details on the original post.

RE: Tapi Client

Are you using the setup wizard or the individual components to install TAPI.

I'd now try uninstalling and then re-install (after a reboot) using the other method.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

RE: Tapi Client

(OP)
Downloading the full cd now. Will let you know how it goes. Just puzzling since all the other clients I have work fine with just that Tapi install.

RE: Tapi Client

Just quick thought. is the password definately right?

i only ask because when i changed my password in manager (not on my laptop)and rebooted my laptop it appeared as configured in control panel but dissapeared from outlook?

maybe try with no password just to test.

"There's a dog in the New Zealand section"

RE: Tapi Client

(OP)
Tom I will try that on monday.  

RE: Tapi Client

You could try the latest user CD
There is a new tapi driver which can pop outlook 2007
Maybe it is a bit related
 




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

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