Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Caller and Agent playback reversed

Caller and Agent playback reversed

Caller and Agent playback reversed


We are running NICE Perform 3.4 and when you listen to an interaction the channels displayed for the Caller and the Agent ore flipped.  Has anyone seen this before?  How do we fix it?
Replies continue below

Recommended for you

RE: Caller and Agent playback reversed

hi i presume u mean perform 3 sp4

can u post a screen shot

RE: Caller and Agent playback reversed

I assume this is trunk based? Switch your RX and TX pinouts.

RE: Caller and Agent playback reversed

I ve heard something like that... I believe it is fixed for Nice Perform 3.1...
You can change Chann Mapping, swapping the Time Slots values( Mate)

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close