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Caller and Agent playback reversed

Caller and Agent playback reversed

Caller and Agent playback reversed

(OP)
Hi,

We are running NICE Perform 3.4 and when you listen to an interaction the channels displayed for the Caller and the Agent ore flipped.  Has anyone seen this before?  How do we fix it?
Replies continue below

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RE: Caller and Agent playback reversed

hi i presume u mean perform 3 sp4

can u post a screen shot

RE: Caller and Agent playback reversed

I assume this is trunk based? Switch your RX and TX pinouts.

RE: Caller and Agent playback reversed

I ve heard something like that... I believe it is fixed for Nice Perform 3.1...
You can change Chann Mapping, swapping the Time Slots values( Mate)

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