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NICE Perform issue with CS 1000M

NICE Perform issue with CS 1000M

NICE Perform issue with CS 1000M


Issue: We have a CS 1000M with Symposium Link 5.0, we installed a NICE recording solution but for some reason the NICE system is not getting any TN/DN information from the Switch.   We pointed the NICE system to another Symposium link 5.0 system in another site and it works fine.  So the issue seems to be local with this site.  Is there anything on the CS 1000M which would prevent sending the TN/DN info. through Symposium Link.  The following are the basic configuration required for IP Recording.  Ld 17 PARM: IPIE = "YES", Telephone configs:  AST 00 01 and CLS ICR = ICRA.  I have everything working ok at two other locations but at this one site it's just not working.  Any input would be appreciated.  

RE: NICE Perform issue with CS 1000M

Don't know if this helps any to identify issue:  This is the response from a working system and the system with the issue..

Non-working System: missing DN/TN field in the response.

Request to CS 1000M (Site A)
Monitor Request
Invoke ID: 2
DN 2904 Extension
DMS: True

Response from SBC
Monitor Response
Invoke ID: 2
Result: Success


Working Site - Everything works fine.

Request to CS 1000M (Site B)
Monitor Request
Invoke ID: 3
DN 6125 Extension
DMS: True

Response from ADC
Monitor Response
Invoke ID: 3
This  DN: 6125
This TN : 9141
Result: Success

RE: NICE Perform issue with CS 1000M

do you have iapg set to yes as well on the phones? this is needed to get the information onto link

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

RE: NICE Perform issue with CS 1000M

can you send us some logs post having made a test call ?

RE: NICE Perform issue with CS 1000M

The issue has been resolved getting the latest patch that was available for Symposium 5.0.  The system works ok now.  Just have to battle another issue with a site running Symposium 4.02 (I know its a little old but it's what we have to work with right now)

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