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Reporting - User Activity

Reporting - User Activity

Reporting - User Activity

(OP)
I am managing a help desk group that requires a certain amount of obvious reporting. One of the issues I am having is being able to find an activity log so that I could display not only the tickets my agents created but also the tickets they "touched/updated". This would allow me to see an agents activity for an entire day. Does anyone have any ideas?  

RE: Reporting - User Activity

You can see any changes the user has made by looking at the audit log table. This records any changes to fields on a form, if your admin has enabled it.

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