Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Nice Query permissions

Nice Query permissions

Nice Query permissions


We have a Nice solution, we have 2 scenarios which we need to record. 1) Contact Centre Agents 2) Normal Phone sets.

The problem I have is that the only way I can query for the normal phone sets is to give the user rights to all recordings as the phone sets do not show up as agents in the query tool!

I need to give the supervisors of the normal phone sets only access rights to there own recording and not all of them!

Any help greatly appreciated.

RE: Nice Query permissions

Hi Shamlcc

In the NICE administrator, goto user profile and add the user name with password then goto privilege tab. In the resource list, above "add" button highlight "channel" then click "add" button choose "channel". A window appear for you to choose which channel you want the user to see, highlight or tick the channel and press ok. P/S: You need to close and reopen all application in order to update the changes.

RE: Nice Query permissions


We have the same set up and can only set it up one way.

For the call centre we can set up accounts so only call centre can see themselves.

For back office stuff you have to assign "access all users" which gives access for the back office people as well as to teh call centre.

The only way around it that I can see is if you add each name to a extension then you should be able to group them and assign priviledges...that's as long as they sit still long enough.....otherwise the admin cost becomes too much and you spend all day updating nice....

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

RE: Nice Query permissions

Perform or 8.9 solution?

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close