no, one per trunk plus one per internal station.. just make sure you have your rans engineered right.. if you cue to many calls to a ran recording.. that caller may hear ringback untill the recording is ava.. a trac of that call will show acd lo-que.. ie no answer supervision.. you've got to thiink that these boxes can handle 10K plus stations.. i can't estimate how many calls per hour that big acd group was handling.. but on my current site, out operators handle 12K+ calls per week with an average of 3 agents, that acd and symposium
john poole
bellsouth business
columbia,sc