I know this has been brought up in the past however I am wondering if someone could explain to me the steps to fixing this problem in detail. All the information that I have is that there are 800+ agents with exts, from time to time agents move but keep exts. Some of the old agents and brand new agents recordings are 2311, and others are static. Also lots of times recordings do not record complete phone converstations. No matter what the record number is set to 50+ doesnt matter.
Is there a basic setting that can help stop all of this?
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