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Error 2311

Error 2311

Error 2311

I know this has been brought up in the past however I am wondering if someone could explain to me the steps to fixing this problem in detail.  All the information that I have is that there are 800+ agents with exts, from time to time agents move but keep exts.  Some of the old agents and brand new agents recordings are 2311, and others are static. Also lots of times recordings do not record complete phone converstations. No matter what the record number is set to 50+ doesnt matter.

Is there a basic setting that can help stop all of this?

RE: Error 2311

Forgot to add alcatel phones, voip, and stored offsite.  i did notice in a few of the logs on the local machines that it said something like

INFO:xxxxxxxx xxxxxxx xxxxxxx
WARN: Recording failed to send
INFO: xxxxx xxxxxxxxx xxxxxxxx xx

also log fails are failing to create new log files daily as every agent reboots every night.

RE: Error 2311


RE: Error 2311

If you've got nothing to offer on this site I suggest you bugger off and don't forget to go to bed early as it's a school night.

When I was born I was so suprised I didn't talk for 18 months

RE: Error 2311

Halo, I assume you're problem is not from voice recording but instead with screen recording??? If so screen recording issues can be very difficult to resolve, it is best to get your local NICE service people to help out.

It's very difficult to understand what you're exact problem is.  If your resource manager is set to 50 channels for QA then check in monitor and there is an option to look at resources and you can see how many channels are being used for each type of recording type (QA, ROD, etc). This may indicate if you are running out of channel resources.

RE: Error 2311


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