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RCM Error occuring Windows event log

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mattKnight

Programmer
May 10, 2002
6,225
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Hi,

I'm having issues with a NICE logging solution - version 3 SP4 - hot fix level not known (if you can tell me how to find it, I'll get it). I know this version is very (very) old and an upgrade is planned - but we need a sticking plaster for the moment.

We are having to reboot the Interaction Server on a near daily basis or call recording stops! All I can see in the event logs are RCM errors, which happen every few seconds.
Application Event log said:
Error (Passive VoIP Allocator, 6060) logger; Failed to update resource, PassiveVoipResource: Logger xxxxxxx, channel: yy (PassiveVoipAllocator.handleUpdateRequest)
The logger ID changes between the 2 logging servers in use and the channel ID changes.

When recording stops, the error on screen (sadly not captured...) relates to a RCM DLL

I've had a look round and I can see this thread911-1554320, (Applies to the version we are running, but hotfix unknown) which suggests setting the EnableAudioChecks to No. Our current setting is Yes.

As I have no familiarity with NICE, I need some help!
1) is changing the EnableAudioChecks flag likely to help?
1a) What does it do / what are the downsides of turning it off

2) How do I discover what Hotfix we are running?

3) Any other ideas on how I can avoid having to reboot this server daily?

Cheers



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
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