Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


Witness Recording system

Witness Recording system

Witness Recording system

Does anyone has an experiance on Witness call recording system. Our company is looking at deploying a call recording system in our call centre with Definity. While speaking to some of the industry experts, some of them voted for NICE recording system, Some of them Voted for e-Talk recording system & some for Witness, I have some experiance & info. for NICE & E-TALK but really don't know about the witness system. Does anyone uses this in your scenario & has some experiance on witness. I would appreciate some feedback - some good & some bad features of witness, so that I can make a comparision & present the same to take a call on these.

Thanks in Advance for your inputs..

RE: Witness Recording system

The NICE system is by far the best choice, based on reliability, quality and most of all the partnership between NICE & AVAYA which will insure that both you systems (the NICE solution & the DEFINITY) will work together now and in the future.
Besides if you're looking at a more inteligent way of interconnect between the two systems, the NICE solution because of the partnership with AVAYA REALLY understands the DEFINITY CTI protocols. No other supplier of Voice Recording kit has their R&D people talking to the R&D people at AVAYA. In the end that is way the investment you'll do now is done in the savest way

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close