×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Frontdesk and multiple extensions

Frontdesk and multiple extensions

Frontdesk and multiple extensions

(OP)
HiCom 150E (v2.2):

I am wondering if it's possible to assign 2 different extensions to a single station.  Basically, the situation involves the Front Desk.  Can I have an extension (e.g. 100) that represents the front desk, but assign another extension that represents the person sitting at front desk (e.g. 114).  I want to distinguish from outside calls going to a "front desk" vs. internal people dialing so as to include some folks in a pickup group for Front Desk (100), but not for the person (114). Thanks. Alex.

RE: Frontdesk and multiple extensions

(OP)
I resolved this issue by using a "pseudo" number with a destination list that forwards the pseudo number to the "normal" extenstion.

RE: Frontdesk and multiple extensions

Hicome 150E Release 3.0 allows you to assign multiple lines to the phones (sort of).  They call them MULAPS (MULtiple Line APpearanceS).  You set up a Basic MULAPS group, which is kind of like a shared line key, and then you assign the phones that this "phantom" line should appear on into the MULAPS group and it will then allow you to program a button on those phones for that line.  You can then answer it, forward it, dial out on it, etc - just like any other phone line.

I was not able to do this the way I wanted in 2.2.  The issue you will come up with by creating a pantom line and forwarding it to the main line is to be sure you have enough General Call keys to allow multiple calls to come in on the same line.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close