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Frontdesk and multiple extensions

Frontdesk and multiple extensions

Frontdesk and multiple extensions

HiCom 150E (v2.2):

I am wondering if it's possible to assign 2 different extensions to a single station.  Basically, the situation involves the Front Desk.  Can I have an extension (e.g. 100) that represents the front desk, but assign another extension that represents the person sitting at front desk (e.g. 114).  I want to distinguish from outside calls going to a "front desk" vs. internal people dialing so as to include some folks in a pickup group for Front Desk (100), but not for the person (114). Thanks. Alex.

RE: Frontdesk and multiple extensions

I resolved this issue by using a "pseudo" number with a destination list that forwards the pseudo number to the "normal" extenstion.

RE: Frontdesk and multiple extensions

Hicome 150E Release 3.0 allows you to assign multiple lines to the phones (sort of).  They call them MULAPS (MULtiple Line APpearanceS).  You set up a Basic MULAPS group, which is kind of like a shared line key, and then you assign the phones that this "phantom" line should appear on into the MULAPS group and it will then allow you to program a button on those phones for that line.  You can then answer it, forward it, dial out on it, etc - just like any other phone line.

I was not able to do this the way I wanted in 2.2.  The issue you will come up with by creating a pantom line and forwarding it to the main line is to be sure you have enough General Call keys to allow multiple calls to come in on the same line.

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