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Hunt-group routing

Hunt-group routing

Hunt-group routing

I've been co-administering our Definity G3R9 (recent upgrade) for a while now, but I have to do it on my own.  Help?  I've setup a hunt-group that hits 4 stations just fine but covers to the console if everyone has their station on send-calls or if no one is available.  Any suggestions?  Need more info?

RE: Hunt-group routing

What are you trying to accomplish?  Stop the coverage?  Is the hunt group new?  More detail would be appreciated.


RE: Hunt-group routing

Sorry for the lack of info!!  It's a new hunt group for a few of our sales people.  My goal is to have any available member of the hunt group take the call.  If no one is available, have the call bounce to a voice mail box to be checked later.

RE: Hunt-group routing

I have run across this, but used vectoring to solve the problem. Do you have vectoring available to you? If so, I think that I can help. If not, there may be a way to do it with coverage paths. Let me know.

RE: Hunt-group routing

I found it!  My problems was due to the settings in my coverage path.  Thanks to all that replied!!!

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