Hunt-group routing

[jcp001]

I've been co-administering our Definity G3R9 (recent upgrade) for a while now, but I have to do it on my own. Help? I've setup a hunt-group that hits 4 stations just fine but covers to the console if everyone has their station on send-calls or if no one is available. Any suggestions? Need more info?

 

[clausen]

What are you trying to accomplish? Stop the coverage? Is the hunt group new? More detail would be appreciated.

Chris

 

[jcp001]

Sorry for the lack of info!! It's a new hunt group for a few of our sales people. My goal is to have any available member of the hunt group take the call. If no one is available, have the call bounce to a voice mail box to be checked later.

 

[USAT]

I have run across this, but used vectoring to solve the problem. Do you have vectoring available to you? If so, I think that I can help. If not, there may be a way to do it with coverage paths. Let me know.

 

[jcp001]

I found it! My problems was due to the settings in my coverage path. Thanks to all that replied!!!