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Atendant Service not avaiable
2

Atendant Service not avaiable

Atendant Service not avaiable

(OP)
Hi folks,
I'm trying to set up an auto attendant (Definity Audix 3.2) on my switch (G3si) and it's not having any of it.  I've changed the subscriber type, set up the "buttons", administered the transfer dial plan, set the allow transfer flag to Y, etc.  Only trying to transfer internally.  dialing the vdn that points at it the Audix says: Atendant Service not avaiable - please try again later.  Please disconnect."
Highly frustrating - any views?
Cheers
JDE

RE: Atendant Service not avaiable

Im not quite sure exactly what you are trying to do. Are you trying to send incoming calls directly to an auto attendant?

José B. Olagues
Telephony Administrator
NACIO Systems

RE: Atendant Service not avaiable

I assume you are using a route to step in your vector. Try using a messaging step.

RE: Atendant Service not avaiable

The number called (LDN, DNIS, EXT) etc need to have a voice mail box assigned.

Thanks

Chris

RE: Atendant Service not avaiable

(OP)
Yup, it has a voicemail box assigned - external calls to go there in night service.  I'm using a messaging step.  As the message i always get says Attendant not available I'm guessing it's reaching the subscriber but the auto-attendant is not working as such.
Cheers
JDE

RE: Atendant Service not avaiable

Have you recorded all your greetings for each of the auto-attendant steps?  The nice Audix lady gives the error you are describing if the greetings are not recorded.  I'm not sure on your version, but try a "display auto-attend-routing menu-tree" command for the primary box.

RE: Atendant Service not avaiable

(OP)
Yup, always the simplest thing.... Many thanks, works like a charm now.
Cheers
JDE

RE: Atendant Service not avaiable

In order for the Auto attd to function you need to record the greeting with the options and the third page on the AA form needs to be administered.
Hope this helps

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