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Forwarding to Ext. with VM coverage

Forwarding to Ext. with VM coverage

Forwarding to Ext. with VM coverage

I have had this come up a few times and would like to see if there is a better way of doing this.
It comes up when someone quits or is let go.  I normally forward the persons phone to someone else in the department and then X out the port and I have also tried hunt-to station, but the problem comes in if no one is there to answer the phone.  It just keeps ringing and will not go in to the voicemail box of the Ext. it is forwarded to.  In the past I have just left the box of the person who is gone and put a aut-msg-wt light on the phone of the person that receives these calls, but I would rather it just go in their box.  If anyone has a better way of doing it without vectoring I would appreciate the help.

PS. My system is a Lucent Definity G3 si v.7
And my voicemail is an Octel VMX 200

RE: Forwarding to Ext. with VM coverage

When someone leaves I put a generic greeting on the mailbox "Thank you, blah, blah, this extension is no longer in use, press 0 now and you will be transferred to blah, blah."  Automatically forward all calls to voice mail set the zero out location to whomever you wish to receive the calls, if they don't answer the caller gets their voice mail.  Or zero out to the attendant who can properly route the call and again, if no answer the caller gets the proper person's VM.

RE: Forwarding to Ext. with VM coverage

Thanks Max, I think I will try that.

RE: Forwarding to Ext. with VM coverage

Try making the voice mail box an autoattendant that goes to the VM box you want it to.


RE: Forwarding to Ext. with VM coverage

I usually TTI-out the phone, and update our internal phone-list. When someone tries to dial the phone # - they cant, and end up trying someone else.

RE: Forwarding to Ext. with VM coverage

I am currently using a intuity audix release 5.0 in the audix there is a command to change auto routing which allows you to send multiple extensions to the same mail box. However I think I will try Max's suggestion from now on I like that better. It lets them know the extension is gone so it can be deleted some day.

José B. Olagues
Telephony Administrator
NACIO Systems

RE: Forwarding to Ext. with VM coverage

I have created a coverage path that lets the phone ring 4 time and then routes the call to the operator.  When someone leaves i just set the station's coverage path to the one just mentioned.  You could add coverage points to do other things as well, such as cover to another extension first, or go to voice mail.

I'm not familiar with your voice mail (we have Active Voice Repartee).  In Repartee you can convert the Mail Box into a Transaction Box that's owned by the person you want to receive the voice mail.  Then when some one leaves a message for the extension of the person who left it appears in the covering person's mail box.  We do this for employees that have left but customers call personally.  This way a manager can handle the voice mails.

RE: Forwarding to Ext. with VM coverage

I figured out a way to do it.  Before I put the phone in TTI I call forwarded it to the ext that I want it to go to(using feature access code) by dialing 9 plus the 10 digit #.  The problem before was I was forwarding it to the 4 digit ext. and the switch will not send it to coverage.  But if you send it to an outside line it lets it go to coverage just like any other inbound call coming into the switch.  I knew there was a way to do it, and I figured it would be easy, just took me a while.  It will only work if it is being forwarded to a DID ext. of course.  Thanks for the responses.

RE: Forwarding to Ext. with VM coverage

Now, I know we live in an over-trunked world but do you really want to use an incoming facility and an outbound facility and then another incoming just to move a call from one ext to another?  I know that once I have a call handed off to my switch I try and let the switch handle it.  Did the zero out not work w/ your VM or not pass muster for the MGMT?

RE: Forwarding to Ext. with VM coverage

If some one leaves that is not important, I do as you are saying, but around here lately there have been a lot of VIP's leaving and for these calls, it needs to go to a person that has been assigned to handle these issues.  Like right now I only have three people that I am doing this for and don't really get that many calls.  So my DS1 usage is not bad.  I certainly wouldn’t want to do it on everyone that leaves but for the few in this situation it is ok.

RE: Forwarding to Ext. with VM coverage

Hello, I've recently started a new position with an organization that uses Lucent Denfinity with the Prologix and Audix Systems. I come into this position knowing nothing about it, and it seems my predecessor had lost the Admin guide etc before I came. Could anyone recommend any non-Lucent documentation on this system or does it all have to come from Lucent (Avaya)?

Thanks in advance!

RE: Forwarding to Ext. with VM coverage


I do not know of any non lucent/avaya docs for the definity.


Please let me know if this was helpful

RE: Forwarding to Ext. with VM coverage

The way I have done this is make 1st point of cover extension to which it is being redirected, 2nd point a VDN which points to a vector and use the "Messaging Split (VM HU grp no) extension (desired mailbox extension)" command.

This is of course assumming that you have Vectoring on your switch.  If you have you can include in these Dummy vectors an announcement which States "The person you are calling is no longer available on this number please leave a message with Their collegue" or words to that effect

Hope this helps

RE: Forwarding to Ext. with VM coverage

A few ideas for you - Hope they help -

(1) Change the person's extension into an LDN (listed directory number - rem stat NNNN; cha listed) which will automatically divert the call to the Receptionist (who can tell the caller that the person has left).

(2) X-Port and Cover to the person's old Audix box using a personal message - I've left - Call whoever.

(3) Use vectoring and an integrated annoucement board to play the annoucement and xfer to the attendant.

(4) Use just an announcement - integ-rep is best.

(5) Use a TEG or terminating extension group as the person's extension, thus ringing on up to 4 stations.

(6) Cover to an Audix Automated Attendant, playing a message and automatically timing out to the real attendant DDI ext.

(7) Use trunk group digit conversion or AAR digit conversion to transfer all calls from 7123 to 7321.  This will automatically cover to the coverage path of 7321 - Call forward will not help.

(8) Make the person who left's old vmail box a departmental one;  do not call forward old to new (stations) - Just cover.  Use outcalling to inform a person or the attendant of waiting messages.   If you use AAR you'll need to assign a FAC and insert at trunk level.

Hope this helps


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