I have the KX-TA624 with the TVS-50 and thought I had everything the way I wanted it until this problem cropped up. All calls go the the VPS first. It plays prompt 819 first (as the company greeting) and then goes to custom 1 or 2 depending on time setting. Here is the problem. The building has the box out front so after hours, someone looks your name up in the directory and presses a button to get it. It calls our line 2, and when you answer it you press 9 to unlock the door. As it stands now, if they call from outside, it goes to the VPS. Before I change anything, here is my thought. I want to use CID call routing so when the call comes in from outside, it routes the call to an extension instead of the VPS. My question is this. When you route the call, does it go directly to the extension, or does it play prompt 819 and then go to the extension? And is this the best route to fix this problem.
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