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Use of Connect-it : create a ticket from an XML file

thread714-1131107

Use of Connect-it : create a ticket from an XML file

Use of Connect-it : create a ticket from an XML file

(OP)
Hi Forum,

I am configuring a connector which will create a Asset Center ticket while reading XML files.
The ticket is "well-configured" but when Connect-It add it to the Asset database, it does not recognize the existing fields of the ticket in the database (such as "Contact") and tries to create them. Then, it fails and returns the error: "The entry already exist" (or something like that).

Thanks for help

Guillaume

RE: Use of Connect-it : create a ticket from an XML file

Did you configure your reconciliation keys correctly?

RE: Use of Connect-it : create a ticket from an XML file

(OP)
That was it ! I forgot to set the reconciliation keys. Thanks for the advice, even if it was quite late.
I simply "click on key" and it works now.

Guillaume

RE: Use of Connect-it : create a ticket from an XML file

Steria
I am doing the same exact . Opening a ticket in service center thru connect it by xml. I need some documentation about how to accomplish this. If you ahve any please send it to me. It will be really helpful. Or give me your email Thanks
Jey

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