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Call flow from group to individual VM

Call flow from group to individual VM

Call flow from group to individual VM

(OP)

So far I have not found a means to get this call flow to function:

Private line goes to group1, overflow to group2, overflow to group3, then to private line owner's VM box if unanswered by one of the groups.

I have been told that it's not possible to go from group ring to individual VMbox. Can anyone confirm?


Thanks


RE: Call flow from group to individual VM

if you are using voicemail pro just make a leave point for the original group.  Connect the start point to a leave mail and put the users mailbox on the specific tab. Use listen and entry prompts if you wish to use different wav files, remember to use a mc00.wav for a beep.

RE: Call flow from group to individual VM

(OP)
I must still be missing something. I see (on call status) the call proceed through the groups, then go into VM Pro. But instead of hearing the announcement that is usually heard when a caller is sent to that user's box, there is a second of silence then the call is dropped from VMP.

RE: Call flow from group to individual VM

It is even possible with VM lite if you get "Sneaky"

Make sure the final over flow group is a sequential group (hunt/linear)
add a dummy user set to forward huntgroup calls to a short code that performs a Voicemal drop to the required mailbox EG:

SC 666
Number "#<MailBox>
Feature VoicemailCollect

Obviously if VM pro is installed then follow Jestrock & customise the leave entry point for the Group mailbox

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