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Call forwards and call rerouting

Call forwards and call rerouting

Call forwards and call rerouting

I have a customer who requires two different re-routes set up on a 5220 (Hotdesk) in normal service the extension forwards on no answer to voicemail however when the user logs off, the 5220 the require a different divert to a mobile numbe.
I know you can activate the divert by programming the handset, Any idea's if it is possible that when the user logs off the divert happens automaticaly.


RE: Call forwards and call rerouting

When a hotdesk use logs off the routing will follow the DN's 1st alternative programming.  Essentially the "extension" goes out of service when user logs off, so it treats it just like a set that has gone out of service.  Before the invention of hotdesk the pbx would have returned "out of service" to the caller, but with hotdesking the engineer's felt following the 1st alt. was a better idea.

RE: Call forwards and call rerouting

If you programme diverts on the phone it overrides the DN's 1st alternative, so that's were i have the problem.
Thought there might be something within the C.O.S that could prevent this happening.

Or might be i'm just after too much!!!!

RE: Call forwards and call rerouting

We did this with ACD agents, but actually the inverse. The intent was to allow ACD agents to call-forward their phones whenever they were not logged in, but prevent any user-forwarding once they were logged in. We did it with class of service.  I don't know if this would work with hotdesking or not.

RE: Call forwards and call rerouting

Hi andy4uk,

I read one of your posts regarding uploading an excel file using procomm plus to the 3300.

I cannot find the telcount script anywhere.

Can you post a text copy of the script that i could compile?


PS: Have you got simple instructions on how to upload speed calls and directory?

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