when I run Query (8.9) on a agent
I get the following:
2 calls in the same time frame - one gets recorded one doesn't.
start time stop time recorded status
10:11:20 10:17:40 y ok
10:13:30 10:16:40 n E121500
Now this is for the same agent..... how can he be presented with 2 calls? WTF???
It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.