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Zip Tones

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dynamos2000

dynamos2000

MIS
Oct 29, 2004
164
US
We have a call center using zip tones and another that wants to use them. These were set up before I got here and frankly I'm not sure how you go about setting up an agent to get a zip tone as opposed to having their cm4 ring, etc. etc. Any help would be appreciated, not much luck finding anything online.

THANKS
 
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You would setup auto-answer on their phone or their agent ID if you are using expert agent. There are some options in the auto-answer field. Just pick the one that works for your situation.

Just make sure they keep their headset on after you change this or they will not know they have a call.
 
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