You have entered an invalid extension 3

[cain12]

I have a few analog phones pluged into ATA2 adapter and connected to a CICS 6.1 box. There are also a Callpilot100
box running version 3 firmware.

Someone on this list recommended me to take a 7316E and plug into where ATA is and adjust the volume louder, then unplug 7316E and plug the ATA2 adapter back to increase the ATA2 volume.

I did that. And it seems helps volume. However, after doing that, people from outside can no longer reach to those phone extension on the ATA adapter any more. Callpolit would simply say "You have entered an invalid extension". Although those are valid extensions and can be called internally from any other phone or between themself. Going through name directory, call pilot can also direct phone calls to them. Just when dial the extension number during company greeting, Callpolit would not allow reach them. What is wrong and how to fix this?

 

[luv2ski]

try a rebbot of cp

7 months until ski season starts...sadly i must resign myself to the warmer weather"this will include a normal 8-5 work day, 5 days a week"

 

[cain12]

I have reboot cp many times. It does nothing to change
this bahavior. What could be the reason for an extension
not be able to dialed through the CP?

For one thing, I don't think CP is integrated with CICS well, or the engineers do not understand how voicemail and auto-attendant work.

It shouls display all the extensions, then let customer to decide which on has VMbox, which one don't, which one share which VMbox.

Then all the extension showing on user interface, let administrator decide which extension can be dialed from outside, and which extension can not be dialed from outside.

What CP's interface now is hard to see why my extension is disappeared!

 

[cain12]

Just help identify whatever the reason CP could say "You have entered an invalid extension", when the extension is valid, and can be dialed through CP's directory listing?

 

[bkrike]

are you trying from a cell phone- try from a landline
Can you go to any extension?
What extension are you entering?

 

[senk1s]

there can be mailboxes without extensions
there can be mailboxes which have a different extension #
there are cases where mailboxes have the same # as the extn
these are documented and known facts

version 3 of CP software is in 'pre release' ...

probably a nortel rep might help you in troubleshooting the problem

 

[cain12]

I tried with cell phone and land phone to dial my own extension. And it does not work. But I can reach myself through the directory listing.

We are using 4 digit extension in CICS, CP is also configured using 4 digit extension. I have verified that.
We only initialize a few voicemail box.

I will need to ask our vendor about the firmware is a pre-release. We just brought this CP, don't expect Nortel sells the pre-release firmware....

 

[Serenitynow109]

not good if they are

 

[cain12]

In CP browser interface, it says voicemail
version: 30.00.72.22

Is that a bad version firmware?

 

[senk1s]

it is not bad, it is not yet generally available - thats pre release
what does feature 985 come up as?

if you can dial by name & reach the correct extension ...
i'd suspect the mailbox #

 

[acewarlock]

when you plugged in the 7316E, you changed the port to a 7316E. when you put the ATA back in it became a 7100 again, but may have lost the original programing so you should check that first to see if it is right.

 

[cain12]

I think you guys are right. This 3.0 firmware is too buggy. The vendor sold us this told me he would swap a 2.1 firmware for us. So I will try that 2.1 firmware once I get it.

Anyway, I think the Nortel CP logic backwards. VMbox should be a property of the extension, not extension is the property of voicemail box. Voicemail box is a resource that can be consumed by extension. Not the other way around. The Lucent phone system we have allowing define extension, then specify if that extension can have voice mail or not. If allows VM, what would be VM number (shared or private). Then if that extension can be
reached from outside or not. Those are all the property of the extension.

CP treats extension as the property of voicemail box. That is backward. I wish Nortel engineers rethink the logic on the VM and extension relationship.

 

[cain12]

I found my own problem! It is the CF card that contains Nortel Callpilot software has bad sectors on it. I made copy of that card to a good CF card and my vendor provided me a zipped 3.0 file loaded over the original 3.0 files, everything works fine!

I looked the original CF card that Nortel using to load CallPilot software. That is an older style SanDisk CF card. I am using a new Ultra II CF card that is much faster than the original one, also has automatic bad block relocation. Hopefully, I would never have problem with this any more!