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XP Startup Problem 1

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Serapha

Technical User
Jun 25, 2003
5
US
Lately I've been having problems sometimes when I actually get into my Win XP (Home) at the end of the bootup process. I've read a lot people have problems with black screens during booting, but this is when I'm looking at the desktop, all the icons are loaded, and the system tray icons are all loaded in and all their connected little splash screens display and go away.

It's at this point where my problem begins. For some reason after everything seems fully loaded, I go to open any program, even Windows Explorer, and I see the mouse cursor change to the "working in background" cursor for a couple seconds. Then it changes back to normal and nothing else happens. I try to open anything else, and get the same delay, including a few second delay when I have sound events assigned for "menu pop up" or "menu command." It's like the system boots normally, but then I can't do anything with it. And I've let it sit for at least 5 to 10 minutes.

As far as I can remember, I have changed nothing on the system that would account for a problem. About all I've changed are the monitor and keyboard, and I was experiencing this problem with the old monitor and keyboard attached as well.

I'm using Windows XP Home on a Pentium4 1.7 GHz, PChips 920LR motherboard, 512 MB of PC133 SDRAM, a Maxtor 60 GB and a Maxtor 30 GB (roughly) hard drive, a GeForce4 MX 440 video card with 128 MB VRAM and DX9 installed, a Creative Labs Audigy, a RealTek PCI Fast Ethernet NIC, and a 60x (if I remember right) DVD-ROM drive. I think that covers it all.

This problem starting happening a few months ago, and seems to only occur when the computer is prevented from normal operations, like a power outtage or some kind of game crash and lockup that forces a manual reboot. It works fine after a random number of reboots, all using normal bootup (rather than safe mode or the like). Using Safe Mode to start up doesn't seem to help either.

Any help would be greatly appreciated, as this problem has me very confounded. I've been searching the site here (and others, using Google searches) for anything like this, but as far as I can tell this is pretty unique.

~MV
 
As for the Task Manager, I hadn't thought to try that recently, but everything else refuses to run, including the Start->Shut Down area. It'll load that window, but once you click on "restart" or "turn off" the window goes away and nothing really seems to happen. I think once (a while back) I tried it, and I think I remember it coming up normally. But with the system working fine for the moment, I couldn't check.. and I'd prefer not to make my system go through this any more than it has to.

After running chkdsk, this is something I noticed (copy/pasted from the Command Prompt window):

Security descriptor verification completed.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.


Stages 1 and 2 ran through okay, but that's what happened on stage 3. I ran it with the /f switch, and it told me that another process was using the volume, and that I could run it next time the system restarts. Before I actually do that, what did it actually have problems with? I'm still new to the XP and NTFS OS and file system, I'm used to older DOS info. And these days I'm hesitant to do much without knowing what it would do before I run it, for fear of causing more problems.

~MV
 
I can't really say much about the two of those, as I am not a programmer. They appear to be how Windows reads and processes itself. That has some info on the MFT Bitmap. That has some info on the Volume Bitmap.
Have you checked the Event Viewer? In Admin Tools, check the Event Viewer. It often will tell you errors and such that help greatly in troubleshooting. You can check the meanings of those errors on and the M$ Knowledge Base.
I would finish CHKDSK and let it repair the problems. The longer you system runs corrupted, the worse it can become.
Lastly, make sure you have all your backups current. In the worst case scenario, you can do a fresh install of Windows and reload your backups, though I understand this is a last resort...

Thanks,

Matt Wray
MCSE, MCSA, MCP, CCNA

 
And update your virus definitions and do a thorough scan. Your description sounds like the SirCam virus or variant.
 
I have Norton Anti-Virus and it keeps itself updated (and I often run LiveUpdate myself just to make sure it hadn't missed anything). Years ago I caught a nasty boot virus, Stealth_Boot_C I think it was, and ever since I've been very rigorous about keeping them away from me.

I checked the Event Viewer, and it was showing repeated errors: ID 2000, source Srv. I looked it up on both those places, and it seemed to be connected to a problem with a printer on a LAN. I went in and removed the printer, but couldn't find the Registry key the Microsoft Q article was pointing to.

So I rebooted and let chkdsk /f run, and it didn't seem to find any other problems (though I found a problem: system is having problems rebooting, which I'll look up info on after this). When I got back to Windows, it came up fine.

Unfortunately, my pessimistic nature is warning me that I cannot be sure that this is ever fixed, because the only way to know for certain is for it to happen again and let me know that it's still not fixed. Well, I shall continue to watch it and keep my fingers crossed. It seems like any computer I've used has to have at least some glitch in the works, so I've gotten used to tracking down info to dive in and kill the problem. Thank you guys very much for the help though, it is greatly appreciated!

~MV
 
Hello. I think I know what your problem is, and how to fix it. Your problem sounds like a commmon problem with Windows XP. From the infromation you have given me, it sounds like a driver or some other process you run on startup is grabbing needed functions, before the systems processes can get a hold of them. When your computer is not working, try going to the task manager, and terminating the Explorer process, than accessing the run menu by going File--Run new task. When the MS-DOS window pops up, if it does, type in explorer, than hit enter. If this doesn't work, I need more infromation. When your computer is working again, go to the run menu, and go into msconfig. Once there, click on the startup tab, and give me a list of the checked things there. DO NOT CHECK OR UNCHECK ANYTHING THAT YOU ARE NOT POSITIVLY SURE ABOUT! This can cause serious damage to your computer!

=====================
Harlan Lieberman-Berg
Systems Administrator
Assistant Chief of Finance
 
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