XP shutdown problems

[gusset]

please could someone let me know the usual suspects for shutdown failure in XP?

symptom is that the OS splash just hangs.

many thanks

gusset

 

[RebeccaLynn]

Usually it is some type of software problem. Some program interfering with the shut down progress.

Good luck

Becca

Somtimes, the easy answer is the hardest to find.

 

[bcastner]

The usual suspect is that Service Pack 1 is not installed to fix Easy-CD issues. In the alternative:

http://www.windows-help.net/WindowsXP/troub-05.html

But there are so many suspects writing detective guides to the process is popular:

Microsoft Shutdown Troubleshooter

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q308029

Elder Geek Shutdown Troubleshooter

http://www.aumha.org/win5/a/shtdwnxp.htm

Shutdown 101 Troubleshooter

http://www.bitzenbytes.com/101/s103-shutdown.htm

WindowsxpForum Troubleshooter

http://www.windowsxpforums.com/windowsxp_shutdown_restart.htm

 

[gusset]

thanks for all your help, both.

wish me luck. it's the new mother in law's PC so making a good impression with this user is absolutely vital.