XP recognizes USB device incorrectly 1

[Govettego]

Hi! I am having trouble installing a USB device on a XP Pro (SP2) computer. Instead of seeing a digital imaging device, XP "thinks" the device is an HDTV device!

Any way to fool the hardware installation? Any workaround would be greatly appreciated.

 

[linney]

Do you have anything to do with Windows Media Center Edition?

Does your digital imaging device require drivers to be loaded before it is connected?

Are there any other clues in the Device Manager or Event Viewer?

 

[ifix1]

did you try installing buy useing control panel and scanner or camera then add device

 

[Govettego]

We are attempting to install a digital x-ray processing machine. The manufacturer just switched to USB from LPT. XP doesn't seem too have a method to manually install hardware.

 

[bcastner]

Control Panel, Add Hardware.
This Wizard has both automated and manual installation features. Click the "have disk" feature for manual.

If XP thinks the device is an HDTV device, it is because the device uses a Vendor ID to identify itself as such. XP does not make up these identifications, they are physicly encoded or software driver-based identifications.

I really think you should talk to the vendor. It may be that the device identification as an HDTV device is suitable. I can assure you there is no standard device class for a digital X-ray machine, and poaching on a standard device is not uncommon.

As this is a service pack 2 XP installation, you need to ask XP if SP2 was applied and not slipstreamed into the OS, to rebuild its USB service entries. Open Device Manager, expand the USB listing, and unininstall any Hub entries shown. Restart XP and let it rediscover the USB Hubs. A slipstreamed XP SP2 installation makes this unecessary.

 

[bcastner]

My apologies, I forgot to give you a reference to the advice above:

http://support.microsoft.com/?kbid=870893