Xima Chronicall with IP Office 10 6

[ctvi]

Apparently, the IP Office version 10 requires a CTI license and will not work in monitor with Xima Chronicall.
I am trying to understand why as you have an option to collect the data via monitor? The Chronicall still says logging and I updated with all the workarounds version 9.1 below but still no phonecalls appear in the remport.

https://ximacare.ximasoftware.com/hc/en-us/articles/207971043-IP-Office-10-CTI-License

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In IP Office 9.1 and newer we no longer received a few TFTP requests, namely the request to get trunks and the request to see active calls. This work around MIGHT solve that issue.

IP Office 9.1 and newer
1) Edit IP Office Security Settings:

Manager, Security Settings, System, Unsecured Interfaces
First verify TFTP Server is enabled.

Services, Configuration
Service Security Level : Unsecure + Secure

2) Edit IP Office Configuration

Manager, Configuration, User, NoUser, Source Numbers
Add TFTP_CONFIGURATION_READ

3) Reboot IP Office

http://www.ctvi.com

 

[IPGuru]

I am trying to understand why

Because Avaya deliberately knobled the monitor interface to prevent it from working so that they could charge for the necessary license.



Do things on the cheap & it will cost you dear

 

[ogTOKYO]

ohhhhh... guess our Xima users will stay 9.1.x

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[sizbut]

It is interesting to see how people spin things to fit their own opinions...

So to join in, my take would be that if you read between the lines of Xima's own announcement, you can see an admission that using a UDP interface wasn't necessarily the best solution for reporting that needs to ideally not miss key events, especially when the sites being supported were getting larger, busier and more frequently multisite.

And its not surprising that in return for making a multisite aware application interface available for anyone to use Avaya want some dosh - api developer's have to eat too.

Stuck in a never ending cycle of file copying.

 

[ctvi]

Thank you all. By the way, you need a CTI License for each site. So if you have one server managing a number of sites, each site will need a CTI license. Xima will not charge you an extra fee for upgrading your IP Office to 10. But you will have to have the latest patch that permits he dev option over the monitor option.

http://www.ctvi.com

 

[holdmusic34]

You know what, if you're a a BP, get in contact with Xima and explain your customer's situation. They may think about doing a deal for a Vrtx device for existing customers with a valid license deck and a valid Xima Care contract.

Talk to Xima, anyway.

Corpulent before his time.

 

[liquidshokk]

Having had lots of problems with Chronicall using the UDP monitor stream, switching to TCP is worth the expense!

 

[ctvi]

I had UDP running for a few years with no issues but I see other people are having trouble.

http://www.ctvi.com

 

[liquidshokk]

Its been Xima's go to response to quite a few issues in the past... "from R10 it will change to TCP and this won't happen...

 

[RINGINnBLINGIN]

To actually answer your question, you also need to setup a new user in the security settings as well as a rights group that enables DevLink3 located in the Telephony APIs. For example, create a rights group called DevLink and tick the DevLink3 box only. Create a user called Chronicall and make it a member of DevLink. Then use that user to sign your chronicall server into the IPoffice, using the DevLink type of sign on.