Xfer to Audix Work Around

[ke4qfp]

I'm hoping someone can help me. On a bridged appearance, when trying to get the answered call back into voice mail, what is the best way to accomplish this? They were used to using fac #0, but when they moved and got a new phone system, Audix is no longer colocated (DCS'd back to main bldg) and #0 doesn't work any longer. So, I'm trying to set up a work around. If anyone knows how to do this, I'd greatly appreciate your help.

 

[DAVIDPAYNE]

Just setup and autodial number, or system list button to dial the extension of the Voice Mail system.

 

[ke4qfp]

but will that put them into the mail box of the person they were calling?

 

[98Converter]

Is the FAC set-up in the new PBX? Should work...

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[DAVIDPAYNE]

Do you have a Audix hunt group on the new switch?

And what is the “Transfer to Audix Access Code” on the new switch.
(feature-access-codes page 3)? And have you tried using this code?

P.s. Sorry brain dead misunderstood you problem.

 

[donbott]

Can you set up a vector "route to messaging.....extension active" or will that send it to the mailbox for the station with the bridged apperaracne button?

DonBott