WSUS and KB921566 2

[porkchopexpress]

Is anybody else having trouble with this update, i'm rolling it out using WSUS and it's giving install errors on loads of PC's. All other updates have installed without any issues.

I've had a play on Google and have come accross a few other people having issues but no answers so far.

Clients are XP SP2 and 2K SP4

Cheers.

http://www.microsoft.com/downloads/...A7-5D4C-44B8-BC40-7E0A88CC3081&displaylang=en

 

[bcastner]

Push this in the logon scripts, by email or something, but test it by hand first:

Start, Run, mmsiexec /regserver

 

[porkchopexpress]

I assume you meant msiexec /regserver with one m?

 

[linney]

msiexec /regserver

Are any of the update logs giving you a clue as to what the error is? What is the exact error message appearing on the screen?

 

[porkchopexpress]

Hi

If i manually apply the patch then it says "The update cannot be applied" and then complains that it cannot read from a file in the C:\Windows\Installer it may be corrupt. If i clear that folder and run the patch again it still fails.

When the updates apply automatically via the WU agent i get

Installation Failure: Windows failed to install the following update with error 0x80070652

Apparently that error code means

0x80070652 -2147023278 ERROR_INSTALL_ALREADY_RUNNING ErrorClientUpdateInProgress

 

[porkchopexpress]

Ok the msiexec /regserver command works, after a reboot the PC suddenly sees that it's installed.

bcastner suggested a logon script but our users don't have admin access so their logon script won't do what about a station startup script?

Cheers.

 

[bcastner]

Forum member Greg Palmer's Run As utility:

http://www.palmersoft.co.uk/software/runasuser.asp

 

[porkchopexpress]

of course i've used that a few times it's very handy.

Cheers guys.

 

[porkchopexpress]

Have you had trouble with this update as well?

It seems to of affected nearly 150 clients on my site.

 

[bcastner]

Its a little tough to get installed, I agree.

 

[porkchopexpress]

Yes it is and unfortunately it's killing the older PC's when it repeatedly tries and fails.

Oh well at least i have a fix to get to work on now.

Cheers.

 

[porkchopexpress]

Do you have any other tips i still have about 60 PC's that refuse to install the patch even when i have ran the msiexec cmd and tried a manual install.

30 of these are 1Ghz P3's with 256Mb memory so i can't see them being underpowered but they seem to sit at 100% CPU for about 5 mins then complain they can't find a file in the Windows\Installer dir and fail.

It's driving me mad.

Cheers.

 

[linney]

Support:

• Customers in the U.S. and Canada can receive technical support from Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with security updates.

• International customers can receive support from their local Microsoft subsidiaries. There is no charge for support that is associated with security updates. For more information about how to contact Microsoft for support issues, visit the International Support Web site.

http://www.google.com/search?source...:2005-48,GGLG:en&q=MS06-048+OR+922968+problem

 

[bcastner]

Try the Full versions of either of these:

Dial-a-Fix Beta

http://wiki.djlizard.net/Dial-a-fix_beta

Dial-a-Fix

http://djlizard.net/software/Dial-a-fix-full.exe

Checkmark the WU/WUS and the Windows Installer boxes.

(And no, I did not give this thing the silly name).

 

[porkchopexpress]

Right after following a link in Linneys last post i was able to follow the msi log to see where it was failing and why, i eventually tied it down to the new AV package that we are now running. I hadn't thought to try that before as a few of the successful PC's are running it as well, maybe it was just the reduction in load that helped but disabling active scanning sorted it the patch no longer reported not being able to find temp files.

Anyway thanks for the tips guys.

Thanks for the link to Dial-a-fix Bill it looks very handy.

Cheers.