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Wrong number of ACD logins on DTS...

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cuneyt2919

cuneyt2919

Technical User
Mar 9, 2004
103
TR
Hi 5445 is an ACD queue..
CCM shows the correct data... 2 agent is logged in to ACD group..
But on digital telephone set, it says 3 agents logged in. The truth is 2 agents logged in to ACD group.
The digital telephone set shows the correct numbers for other Acd groups.
What should be the solution, which program unit can fix it?

Rgrds...
 
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daap, dagp - but after restarting all ACD-Members must relogin.
 
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