Word (No toolbars, no menu items, a blank new d

[atxross]

I have a user whose Microsoft Word application does not work properly. When it is open, there are no toolbars or menu items present. You cannot right click to change anything either.

However, I myself as domain admin and as administrator do have complete functionality on the same system. To trouble shoot, I opened the application data folder and deleted the Microsoft folder from her profile. I then copied the normal.dot file from another working pc and copied it to the c:\program files\microsoft office\office folder. It still didn't work. I then removed office, and reinstalled it in hopes that this would fix it. This did not. Any help would be greatly appreciated. Thanks to all ahead of time.

 

[carrr]

Try the easy fix first. Go to Start, Run, and type: winword.exe /a
Now try Word. Post back if no joy...

 

[carrr]

'Course, you didn't spec which vintage of Word...that fix only really kicks in the "repair" behavior in 2k forward...

 

[atxross]

You are correct, I forgot to mention the vers. My bad. But props to you, that fixed. Thanx much

 

[bdapp]

I had the same problem. I ran winword.exe /a and it fixed the problem however I cannot find the reason this happened anywhere in Microsoft's Knowledge Base. Anyone know why this happens?