Word AutoText Toolbar acting funny 1

[HelpDeskMan]

Ok, have a user w/ this Word doc. He clicks "View > Header & Footer" and the normal "Header and Footer" toolbar pops up as it should. Then he clicks on "Insert AutoText" and the menu doesn't come up! Just like a deformed part of it shows but none of the menu options like "PAGE, Author, Page#..." I open the same document in my version of Word (same Office 2003 version) and it's fine!

Any clues?

Thanks in advance!

 

[tf1]

Sounds like the user has broken his normal.dot or removed the autotext anyway. Find it (in his user profile) and rename it as normal.bad.


Regards: tf1

 

[HelpDeskMan]

Thanks, tf1. I had him search for all "normal.dot" on C:\. Found 3. Renamed them all to "normal.bad" (all in different directories). No changes. Had him reboot. Same thing. I searched again for "normal.dot". There were none. Isn't Word supposed to recreate them?

 

[tf1]

If you are using Office 2003, Word doesn't create a normal.dot until you make a change that forces the need for it such as changing the default page setup or default font, etc.

There's another possible problem if you still cannot make a save to force a normal.dot: it is the Full Adobe Acrobat v7. This is programmed by morons (Adobe) to inhibit all changes to normal.dot. See

http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm

.

Try starting Word in Safe Mode and see if the Autotext is OK: from Start, Run, type in

winword /a

and press enter. Test again.


Regards: tf1

 

[HelpDeskMan]

Thanks, man. Sounds reasonable. Had to leave a message for the user. We'll see.