test lab is a joke.. (opinion).. for profit, day to day can not invest in your future..
i would request upgrades and adding voip IF you can cost justfy that.
becuase your still using dialup, your 20 years of the pace on the it side.. easy access for us is vpn to my desktop. procom past that. i can hit desktops on each site to direct serial to any of those boxes.. so our on call guys can reach any switch or cp with a simple desktop icon from their home network.. gives me security since i screen the mac address prior to asking for a name and password
john poole
bellsouth business
columbia,sc