Winword general protection error

[smacattack]

I am receiving a general protection error for user.exe file when i try and run word2000.
The exact error =

"WINWORD caused a general protection fault
in module USER.EXE at 0005:0000070e."

I have updated the latest drivers for my 3d blaster banshee graphics card. But still have no joy.

Please HELP!!

 

[reghakr]

Have you tried going to Help>Detect & Repair... in Word 2000?

Word of caution, DO NOT replace user.exe using sfc (System File Checker) Here's why:

When you use the System File Checker (Sfc.exe) tool to restore a Windows 98 system file (for example, the User.exe, Gdi.exe, or Krnl386.exe file) from a Windows 98 cabinet (.cab) file, the wrong version of the file may be extracted from the Mini.cab cabinet file. This can result in the inability to start Windows 98 (for example, your computer may stop responding) or "Windows Protection Error" error messages in normal and Safe mode.

NOTE: This symptom can occur when the System File Checker tool prompts you to restore a corrupt system file during a scan or when you extract and replace a system file using the System File Checker tool.

CAUSE
This behavior occurs because the System File Checker tool baseline file (Default.sfc) contains incorrect information about the source cabinet file locations for some Windows 98 system files. As a result, the System File Checker tool searches for the system file in the specified folder (if it is not in a cabinet file) and then in all cabinet files in the specified folder. The System File Checker tool searches cabinet files using their MS-DOS folder order and extracts the first instance found. If the Mini.cab cabinet file appears in an MS-DOS folder listing before the correct Windows 98 cabinet file (for example, the correct cabinet file for the User.exe file is the Win98_42.cab cabinet file.), the System File Checker tool may find the mini-Windows mode version of the system file in the Mini.cab cabinet file first.

NOTE: The Mini.cab cabinet file contains mini-Windows mode files used only by Windows 98 Setup and DriveSpace.


RESOLUTION
To work around this behavior, restart your computer using the Windows 98 Startup disk, choose Start Computer With CD-ROM Support from the Windows 98 Startup menu, and then re-extract the file at a command prompt using the Extract.exe tool.

reghakr

 

[smacattack]

Is this cab file for win98 second edition.
I have tried to extract a cab file suggested on another site which was win98_28.cab which was for 2nd edition.
?

 

[reghakr]

I only have a operating system backup disk from Gateway. It's 98SE and there is a copy of user.exe in two cab files (WIN98_46.CAB & WIN98_47.CAB)

But then you'll, need to go to

http://windowsupdate.microsoft.com,

and get update #Q260067 which updates the file to version 4.10.2227.

reghakr