Windows XP Professional - Shutdown/Log off problem

[meninblack]

I have a Windows XP Professional PC (SP2). When I logoff or shutdown the PC just locks up. There are other PC's of the same build that don't have this problem, yet this one does. The mouse pointer just freezes and you have to power down at the mains.

This happens just a couple of seconds after the shutdown option is selected.

Any idea's.

Thanks

 

[TechCarnivore]

I would suggest looking at system logs to see if anything out of the ordinary surfaces. Additionally perhaps there is a conflict with your drivers, take a look at the device manager.

 

[meninblack]

Nothing in the event viewer and the device manager shows no problems.

There are 80+ other PC's of the same build.

Thanks

 

[tlcscousin]

I would look in the startup tab of msconfig and shut stuff off one at a time and see if the issue goes away.
It usually points to a software issue where something is running in the background and wont exit when told to shutdown

 

[linney]

Resources to Help Troubleshoot Shutdown Problems in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q308029

http://www.aumha.org/a/shtdwnxp.htm

How does it Shutdown from Safe Mode?

310353 - How to Perform a Clean Boot in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310353&FR=1&PA=1&SD=HSCH

316434 - HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;316434&FR=1&PA=1&SD=HSCH

310560 - How to Troubleshoot By Using the Msconfig Utility in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310560&FR=1&PA=1&SD=HSCH

 

[meninblack]

Sorted it.

Faulty soundcard!!!!

Thanks for the help.

Kris