Windows Explorer/Internet Explorer Crashing during File Download.

[broant]

We automate critical Windows Updates for our XP machines. User runs a batch file that scans the pc then installs the updates as needed. I have one pc that when trying to download the file to run, gets error box: "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."

When I lookup for information on the error, I get the following from 'Help and Support Center':

Details
Product: Windows Operating System
ID: 1000
Source: Application Error
Version: 5.2
Symbolic Name: ER_USERCRASH_LOG
Message: Faulting application %1, version %2, faulting module %3, version %4, fault address 0x%5.

 

[broant]

By the way, this error happens during safe mode as well as if another user is logged into the machine.

 

[bcastner]

Well, you cannot download from the internet in Safe Mode. So the assumption is that it is a system error that occurs independent of the actual batch file you are using.

Unfortunately, a 1000 error is just an error trap, it offers little, or in your case nothing, of help to resolve the problem. See this discussion:

http://www.eventid.net/display.asp?eventid=1000&eventno=1475&source=Application Error&phase=1