Windows crashes 2

[Tina2002]

Hi

I have a specific problem which I have searched for the answer, but have not found one in this forum that I could solve my problem with:

I keep having these crashes where I get a blue screen that counts up to 99 then the system reboots. (This always happens when I am using a program such as microsoft frontpage or photopaint, and I do not have to be connected to the web for a crash to occur).
I get a message from microsoft just before my whole system crashes and starts "dumping" - the message is the standard microsoft box that says "An error has occurred, windows will have to close now, we are sorry for this inconvenience, etc........." - and it also gives another box when the system starts up again saying the following: "The system has recovered from a serious error. A log of this error has been created. To see what data this error report contains, click here".

Ok, so I click here as it says and it gives me the directory where two logs are - 1 of them I found, the other one I could not find it via a search.

1 of them is a .dmp file, and the other one looks like a sysdata.xml file

Does anyone know what these are, and I guess, how do I read them if they are .dmp files? I don't think I can open them with notebook, can I?

Would anyone be familiar with the problem I am having?

It can't be spyware, or trojans because I have cleaned out my system with 4 programs already.

Thanks!

 

[linney]

The only Window I have seen with any timer countdown are produced when a vital part of Windows such as a service or process is stopped by virus or operator action. These however are just smallish windows and not full screen size and normally supply a reason for Shutdown.


You Receive a "System Has Recovered from a Serious Error" Message After Every Restart (Q317277)

http://support.microsoft.com/support/kb/articles/q317/2/77.asp

316424 - Error Message: The System Has Recovered from a Serious Problem

http://support.microsoft.com/default.aspx?scid=kb;en-us;316424&FR=1&PA=1&SD=HSCH

To get further information about any error look in your Event viewer.

Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.

Any errors logged in the Event Viewer can be expanded by double clicking on the error line.

Take any event error I.D. number and search for it on these sites.

http://www.eventid.net/events.asp

http://www.microsoft.com/technet/support/ee/search.aspx

Also check any "Information" line that mentions "savedump" and you should find reference to "recovered from a bug check". This is the Stop Error that caused your problem.

You can also turn off "automatically restart after an error" so it will just halt at the fault and display the full Stop Error and blue screen.

Right-click My Computer, and then click Properties .
On the Advanced tab, click Settings under Startup and Recovery .
Click to clear the Automatically restart check box under System failure , and then click OK . The error message on a blue screen should remain on the screen so you can record the error information.



314084 - How to gather information after a memory dump in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;314084&FR=1&PA=1&SD=HSCH

315271 - How to Use Dumpchk.exe to Check a Memory Dump File

http://support.microsoft.com/default.aspx?scid=kb;en-us;315271&FR=1&PA=1&SD=HSCH

254649 - Overview of memory dump file options for Windows 2000, for Windows XP, and for Windows Server 2003

http://support.microsoft.com/default.aspx?scid=kb;en-us;254649&FR=1&PA=1&SD=HSCH

315263 - How to read the small memory dump files that Windows creates for debugging

http://support.microsoft.com/default.aspx?scid=kb;en-us;315263&FR=1&PA=1&SD=HSCH

 

[bcastner]

http://www.microsoft.com/security/incident/blast.mspx

http://www.microsoft.com/security/incident/sasser.mspx

 

[Tina2002]

Thank you for your answers, I will follow up with trying to fix this