Win 2k IE crashes system

[dbell]

I have a user with a dell latitude notebook with win 2000 pro. It was running fine until this problem started happening. Everytime she launches IE, it looks like its going to load the page, it flashes to a blue screen and then Windows starts rebooting. The blue screen looks like it has an error message but it goes by too fast for me to read. I upgraded IE from 5 to 5.5 same result. I've tried different start pages but it didn't help. Netscape works fine and she can log into our internal network and retrieve email so I don't think its a hardware problem or a problem with the network settings. I called Dell tech support and they told me to erase the drive & reinstall everything??! Is there an easier way to fix this?

 

[mcconmw]

Sounds like a corrupt file. The only other thing to try is to reapply sp2 to see if that will replace any problematic files.

 

[DBlosser]

Hi
Are you by any chance running McAfee Viruscan software on this system?.if you are, you will need to obtain the latest engine of 4.5.1 from McAfee. This should resolve your blue screen problem

 

[dbell]

I am not running McAfee software. Only IE is effected, all the other programs run fine. The weird thing is that the blue screen only appears for a second then windows restarts without any intervention on my part.

 

[mcconmw]

You can check the startup and recovery options set in the advanced tab of the system applet to see if the Automatically Reboot option is checked. If you can see the blue screen it might give you some clues.