RedphoneTeltow
MIS
Hi,
here is a Requirement from my Supervisor.
We have since 9-1-2004 SCCS5 and want to handle with a Overflow Callcenter.
I know now there gives WILDVARIABLES,but how to do??
Anyone has a scriptexample?
e.G. 3 calls in 10 min go out (route call)
every call over that keeps here
Hello Uwe, We must for plan of action as of 9-6-2004, 07:30 for clock for 12:00 hours for then e.g. 30 Calls per hour etc. there is our OverflowCallcenter with you) , the OverflowCallcenter Assistances with the agreed volume . to this we must be the plant in the situation so to adjust, that a defined crowd becomes routet in a definite time interval (1 hour, 30, 15 or 10 minutes) to Calls to the partner . in practice the for example looks so that we give the hour (or 10 Calls in 30 minutes) to 20 Calls to verflowCallcenterfor the purpose of 07:30 hours and 09:00 hours independently of the Callsituation with us in the house and of 09:00 -- .
