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WHO´S UPGRADE SRS
- Thread starter jftg73
- Start date
Do you mean Signaling server or SRG ?
Upgrading SigServ doesn't required keycodes, but it must only have the same version of Call Server : CS 4.50 then SS 4.50.75
Software is delivered by Nortel in the same package as CS upgrade.
If it's SRG, upgrade is free of charge. Actually, running on 3.6 or 3.7 and doesn't required to be upgraded if CS goes from 4.0 to 4.5
Upgrading SigServ doesn't required keycodes, but it must only have the same version of Call Server : CS 4.50 then SS 4.50.75
Software is delivered by Nortel in the same package as CS upgrade.
If it's SRG, upgrade is free of charge. Actually, running on 3.6 or 3.7 and doesn't required to be upgraded if CS goes from 4.0 to 4.5
- Thread starter
- #3
The plan your vendor is talking about guarantees you free software for your PBX for a number of years, depending on what you pay for. You still need to pay the installation and and needed hardware costs but it may be a good deal.
I am going to do this so that management will be "encouraged" to keep the switches up to date.
NARSBARS
I am going to do this so that management will be "encouraged" to keep the switches up to date.
NARSBARS
NARSBARS is correct.
"SRS" is the name of basically an extra waranty. The SRS depending on the lenth and scope of what you pay for will allow the vendor to upgrade the sofeware for the duration of that waranty.
It is seperate from your Maint. Waranty.
If you do not have it, then you will have to pay the big $$ for upgrade.
Here is the catch, without SRS, if you upgrade 1 release higer it costs X amount if you upgrade 2 release, it will cost you double. SO dont think that if you want and skip a package and them upgrade it will cost any less...
SRS is a good option.
"SRS" is the name of basically an extra waranty. The SRS depending on the lenth and scope of what you pay for will allow the vendor to upgrade the sofeware for the duration of that waranty.
It is seperate from your Maint. Waranty.
If you do not have it, then you will have to pay the big $$ for upgrade.
Here is the catch, without SRS, if you upgrade 1 release higer it costs X amount if you upgrade 2 release, it will cost you double. SO dont think that if you want and skip a package and them upgrade it will cost any less...
SRS is a good option.
Slackliner
Technical User
SRS is a good option?
In my opinion, SRS is a risk.
You are locked into a contract. The minimum cost of that contract happens to be more than one upgrade.
So... if I sign a contract for two years, I would have to get two upgrades within those two years to make it more cost effective than paying for upgrades as I go.
And if I recall, Nortel is not releasing upgrades at the rate of one per year, or are they?
We upgraded to 3.0 over a year ago. Since then there has been only one new release. And by the way, in Nortel terms, 4.5 does not count as a new release - it is a new 'version' of 4.0.
So, if we would have signed up for a 2-year SRS contract at the time we purchased 3.0, we would have expected to be brought up to 5.0 by the time our contract was up. But we are coming on the two year mark, and no sign of 5.0 - so effectively the SRS deal would have gotten us only one 'free' upgrade.
Not bashing SRS, it is what it is. Just be aware of what may or may not evolve in your product-line releases.
In my opinion, SRS is a risk.
You are locked into a contract. The minimum cost of that contract happens to be more than one upgrade.
So... if I sign a contract for two years, I would have to get two upgrades within those two years to make it more cost effective than paying for upgrades as I go.
And if I recall, Nortel is not releasing upgrades at the rate of one per year, or are they?
We upgraded to 3.0 over a year ago. Since then there has been only one new release. And by the way, in Nortel terms, 4.5 does not count as a new release - it is a new 'version' of 4.0.
So, if we would have signed up for a 2-year SRS contract at the time we purchased 3.0, we would have expected to be brought up to 5.0 by the time our contract was up. But we are coming on the two year mark, and no sign of 5.0 - so effectively the SRS deal would have gotten us only one 'free' upgrade.
Not bashing SRS, it is what it is. Just be aware of what may or may not evolve in your product-line releases.
4.5 might be a new version but it is still a release...(cost-out the upgrate without SRS)and 5.0 will be out before the end of the year.
I do suppose if you only have 1 site, then it might be worth paying the cost of upgrade. If you have a multi site network, I think it is worth it. Everything is "Backwards Compatable". in my case when you are in the middle of expansion (5 sites to 70 in 2 years) You have to keep the Main site up to snuff because the new systems ship with the latest release. I like to have the same realease at each site myself. It is a pain beacause a 2 year project you may have 2+ release in that time frame.
You are correct that Nortel has not had a lot of new releases... But I hear there are a lot of changes to come. I suppose it is like anything else. The more Technology that comes along the more the likelyhood of a new release.
Now that VOIP is mainstream - I can see that a lot of things could change.
If your SRS quote from the vendor is the cost of 2 upgrades over a 2 year period, thats not a good deal. I guess you have to do the math for your specific situation.
SRS also includes the Patches. I personally do not get the patches throughout the time between Releases unless they specifically are going to fix something I need, I figure if it is not broke then dont fix it.
I do suppose if you only have 1 site, then it might be worth paying the cost of upgrade. If you have a multi site network, I think it is worth it. Everything is "Backwards Compatable". in my case when you are in the middle of expansion (5 sites to 70 in 2 years) You have to keep the Main site up to snuff because the new systems ship with the latest release. I like to have the same realease at each site myself. It is a pain beacause a 2 year project you may have 2+ release in that time frame.
You are correct that Nortel has not had a lot of new releases... But I hear there are a lot of changes to come. I suppose it is like anything else. The more Technology that comes along the more the likelyhood of a new release.
Now that VOIP is mainstream - I can see that a lot of things could change.
If your SRS quote from the vendor is the cost of 2 upgrades over a 2 year period, thats not a good deal. I guess you have to do the math for your specific situation.
SRS also includes the Patches. I personally do not get the patches throughout the time between Releases unless they specifically are going to fix something I need, I figure if it is not broke then dont fix it.
Slackliner
Technical User
5 to 70 sites in 2 years?
Hmm... what's the line of business? Retail?
I guess I would question the 4.0 to 4.5 to 5.0.
Question, or at least wager, that if I was on 4.0, I could go to 5.0 without having to pay for an intermediary upgrade to 4.5.
If that's the case, then why bother with the hassle and finance of going to 4.5, when 4.0 will surely be supported until even 6.0 is released...
Yes, if you're dealing with a lot of sites and don't want the headache, SRS can be a good thing. It keeps the vendor on top of managing your currency.
It seems Nortel used to issue a new release once a year. But it seems they changed their pace a little bit after leaving 25.40 behind in place of Succession.
We tried to get our Nortel account rep to offer up a Nortel commitment of issuing a new release every year BEFORE we would sign an SRS agreement, but all they could do is speculate.
Our thing is, we don't want to pay for upgrades that are not going to be release during the life of our contract.
As for jftg73, of course your vendor is going to tell you that you need SRS... they want the contract. But it's not required.
Skeptical, as I am, or pro, as Plough is, it boils down to the fact that you are still in the driver's seat.
Hmm... what's the line of business? Retail?
I guess I would question the 4.0 to 4.5 to 5.0.
Question, or at least wager, that if I was on 4.0, I could go to 5.0 without having to pay for an intermediary upgrade to 4.5.
If that's the case, then why bother with the hassle and finance of going to 4.5, when 4.0 will surely be supported until even 6.0 is released...
Yes, if you're dealing with a lot of sites and don't want the headache, SRS can be a good thing. It keeps the vendor on top of managing your currency.
It seems Nortel used to issue a new release once a year. But it seems they changed their pace a little bit after leaving 25.40 behind in place of Succession.
We tried to get our Nortel account rep to offer up a Nortel commitment of issuing a new release every year BEFORE we would sign an SRS agreement, but all they could do is speculate.
Our thing is, we don't want to pay for upgrades that are not going to be release during the life of our contract.
As for jftg73, of course your vendor is going to tell you that you need SRS... they want the contract. But it's not required.
Skeptical, as I am, or pro, as Plough is, it boils down to the fact that you are still in the driver's seat.
Good point Slackliner. There are always 2 sides to each coin. At least I think you have a good idea what SRS is now! 
And it is not retail.... we are a School System. The largest growing School system in the nation and this is the first time they have had a Telecom Department. It is an adventure to say the least.
And it is not retail.... we are a School System. The largest growing School system in the nation and this is the first time they have had a Telecom Department. It is an adventure to say the least.
The only thing I would watch for is Nortel tend to pull the plug on certain versions and have a way of backing you in to a corner to upgrade. I know what Slackliner is saying with regards to versions unless they are free upgrades then I would only upgrade if you have a problem or if you need something on a newer version. The other thing you find is sometimes newer versions have more problems than older versions.
Marshall
Marshall
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