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Whisper Paging
- Thread starter PCambas
- Start date
amriddle01
Programmer
Whisper Paging is not an Avaya feature it's another manufacturers. What are you tryiing to achieve? It may exist under another name 
ACSS (SME)
APSS (SME)
"I'm just off to Hartlepool to buy some exploding trousers
ACSS (SME)
APSS (SME)
"I'm just off to Hartlepool to buy some exploding trousers
You mean the Shoretel function, for the Avaya it's called intrude.
Create a HG call it MonitorGroup or some thing.
On the User > Telephony > Supervisor settings > untick "Cannot be Intruded" and select the monitoring group.
Create a SC;
*97*N#/Dial Inclusion/N
Now when you dial *97*XXX# (XXX is the extension) then you can hear the call on that extension. Make sure you have check the right because in some coutries you're not allow to use it in some ways.
___________________________________________
It works! Now if only I could remember what I did...
Dain Bramaged
___________________________________________
Create a HG call it MonitorGroup or some thing.
On the User > Telephony > Supervisor settings > untick "Cannot be Intruded" and select the monitoring group.
Create a SC;
*97*N#/Dial Inclusion/N
Now when you dial *97*XXX# (XXX is the extension) then you can hear the call on that extension. Make sure you have check the right because in some coutries you're not allow to use it in some ways.
___________________________________________
It works! Now if only I could remember what I did...
Dain Bramaged
___________________________________________
OhashiNoel
Technical User
Hello Guys!
@PCambas
IPO Enhanced intrusion isn't like CM Whisper Page, yet. It automatically puts the current caller on silent hold. And whisper page can be perfectly executed on Avaya CM!
It will probably be available on R 7, according to some AVAYA staff in Brazil.
This feature allows an assistant or colleague to bridge onto your telephone conversation and give you a message without being heard by the other party or parties you are talking to. On CM, Whisper page works only on certain types of telephones.
Theres the proof I found on line, on AVAYA Support page:
@PCambas
IPO Enhanced intrusion isn't like CM Whisper Page, yet. It automatically puts the current caller on silent hold. And whisper page can be perfectly executed on Avaya CM!
It will probably be available on R 7, according to some AVAYA staff in Brazil.
This feature allows an assistant or colleague to bridge onto your telephone conversation and give you a message without being heard by the other party or parties you are talking to. On CM, Whisper page works only on certain types of telephones.
Theres the proof I found on line, on AVAYA Support page:
Think "Dial Inclusion" is the feature you are after. Keep in mind that it behaves differently than on other systems.
"During the intrusion all parties hear a repeated intrusion tone. When the intruder hangs-up the original call parties are reconnected."
I have used this type of feature on other systems where the remote caller never hears anything. In my experience most customers are very particular about what the outside caller hears. So I warn them and make them try it before I implement it system wide. Think to date only one customer said "yes" after trying it on the IPO. Maybe its just a cranky New York thing but most of my customer reactions were extremely negative.
"During the intrusion all parties hear a repeated intrusion tone. When the intruder hangs-up the original call parties are reconnected."
I have used this type of feature on other systems where the remote caller never hears anything. In my experience most customers are very particular about what the outside caller hears. So I warn them and make them try it before I implement it system wide. Think to date only one customer said "yes" after trying it on the IPO. Maybe its just a cranky New York thing but most of my customer reactions were extremely negative.
amriddle01
Programmer
OhashiNoel, for the last time it is not in R7, I can assure you as I am running the release candidate and it is not there
ACSS (SME)
APSS (SME)
"I'm just off to Hartlepool to buy some exploding trousers
ACSS (SME)
APSS (SME)
"I'm just off to Hartlepool to buy some exploding trousers
OhashiNoel
Technical User
@ amriddle01
Holly sh... no kidding? You think CM is too complicated? Im cosidering upgrading to CM. I need this feature for coaching newbiews!!
Holly sh... no kidding? You think CM is too complicated? Im cosidering upgrading to CM. I need this feature for coaching newbiews!!
OhashiNoel
Technical User
@sizbut
You could buy me one Unit and come to Sao Paulo and install it for me.
You could buy me one Unit and come to Sao Paulo and install it for me.
jeffthephoneguy
Programmer
Sell them office worker user licenses and use one-X portal IM. It works better and keeps the customer from having a heart attack when someone brakes in their calls. I use to turn it on Iwatsu and Panasonic systems and after customers got freaked out they had me disable it ASAP.
Jeff
"the phone guy"
Jeff
"the phone guy"
OhashiNoel
Technical User
@ jeffthephoneguy
On my business, time is crucial. I need this feature.
On my business, time is crucial. I need this feature.
jeffthephoneguy
Programmer
Well good luck with that... I'm still waiting for Avaya to bring back the different internal and external ringing feature.
Jeff
"the phone guy"
ACSS-SME
APSS-SME
Jeff
"the phone guy"
ACSS-SME
APSS-SME
amriddle01
Programmer
They are trying to lever in as many licenceable features in as they can and they don't care what they change and/or break in the process.
Rule of thumb is, if it makes them money they will change it, if it's a benefit to many customers they may consider changing it but they probably won't. If it benefits nearly all customers and BP's they will change it but they will certainly take their time over it
ACSS (SME)
APSS (SME)
"I'm just off to Hartlepool to buy some exploding trousers
Rule of thumb is, if it makes them money they will change it, if it's a benefit to many customers they may consider changing it but they probably won't. If it benefits nearly all customers and BP's they will change it but they will certainly take their time over it
ACSS (SME)
APSS (SME)
"I'm just off to Hartlepool to buy some exploding trousers
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