When calling off net caller ID is showing one of my extension......

[marcel2002]

When calling off net caller ID is showing one of my extension numbers. How do I change this to show my main reception number? Help would be very appriciated. Thanks

 

[marcel2002]

Sorry I meant to say one of my users DID. Sorry about the mistake.!!!!! thanks!!!

 

[Phonehed]

If we're talking PRI, check your OLI prompt in set programming under line access. You should be able to show any number you want depending on your software.

Phonehed in Dallas

 

[polarbear85]

If you don't have Outgoing Line Identifier (OLI) programmed for a particular set then the telco will send the default caller ID number, most commonly the first DID number you have. You should have your telco set your reception number as that default.

You can certainly set individual OLIs, but I wouldn't depend on that as the default.

In my case, the DID block runs from 1180 to 1279 (don't ask me why...), so I had to (very nicely) ask our telco to send 1200 as the default caller ID number, which they did. The trick is talking to someone who understands what you want, and how to order it--after that it's easy.

emk