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What's best way for cubicle-mates to answer each other's calls? 2

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BWB8771

BWB8771

Technical User
Dec 28, 2012
124
US
Currently, I have a button programmed on each other's phones for Coverage Appearance, with a delay of 2 seconds before it rings at the other's desks. They're unhappy they have to wait until it start ringing at their desk to answer.

They want what they had with the previous phone system, where the same BLF was both an extension AND a LA for the other. They often need to transfer external callers to the other, in case you're wondering why they want an extension for each other :)

IP 500 8.1(63)
VMPro 8.1.9016
46/5610s, 46/5621+25s
 
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Directed pickup button with action data of the other users ext

They press the button when the others phone is ringing and it gives them the call

ddcommllc.com
Avaya/Toshiba/Nortel

ACIS
 
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I think I've tried that - that's a Dial button, with action *32*[EXT]#, right?

IP 500 8.1(63)
VMPro 8.1.9016
46/5610s, 46/5621+25s
 
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No and no, make it a "user" button with the other extn as the action data, they can use it to transfer and also pickup alerting calls just as you mentioned :)


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)
 
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How would a "user" button be able to pick up calls from the other extension?

@phoneguy610 - that did the same thing as my Dial+short code


IP 500 8.1(63)
VMPro 8.1.9016
46/5610s, 46/5621+25s
 
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When the other extn gets a call it indicates against the button, press it and you get the call....that's how :)


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)
 
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Well, well.. it's true what Mom used to say. You DO learn something new every day!

So, in case I get asked, is there a way for me to apply restrictions so that someone doesn't answer someone else's calls, just because they have a button programmed for that person (e.g. big kahunas)?

IP 500 8.1(63)
VMPro 8.1.9016
46/5610s, 46/5621+25s
 
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No, but in that case just make it a Dial button then they can't answer it :)


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)
 
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Very nice! Thanks very much!

IP 500 8.1(63)
VMPro 8.1.9016
46/5610s, 46/5621+25s
 
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Amriddle just a user button? I did not know this either I will give that a go tomorrow

ddcommllc.com
Avaya/Toshiba/Nortel

ACIS
 
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I didn't know it either, but just tried it and it will show in the display "direct Pickup" and then you press the button associated with that. you will probably need a display phone though with softkeys.
I learn something new about IPO almost every day too and that after 10 years means something.

Have another star Andy

Joe W.

FHandw, ACSS (SME), ACIS (SME)



Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.
 
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Awright, Amriddle, see if you can figger this one (related to the above)

Employees A and B (above) have supervisor C who is, from time to time, tasked with picking up their calls. Maybe 2-5 times a month.

A & B can hear each other's phones ring, so the lack of a CA button will work beautifully, Supervisor C, however, sits far enough away so that she can only hear that a phone is ringing, but not which one.. Should I just leave her phone with the CA buttons for each employee? Or, is there another trick I could learn?

IP 500 8.1(63)
VMPro 8.1.9016
46/5610s, 46/5621+25s
 
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Put them all in a group and give the manager a button "Call Pickup groupmembers" with the group number the two are in.
Then any call presented to any of the two can be picked by the manager.

A simple mind delivers great solutions
 
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the button action is actually call pickup members (not groupmembers)... might be confusing as there is a callpickup group as well.

Call pickup group picks up only calls directed at the hunt group, whereas callpickup members will permit calls directed at members of the groups for any reason (HG calls, internal, DID calls, transfers etc.)

GB
 
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