Yesterday, I changed our CMS system so our intervals would be measured every 15 minutes, instead of every half-hours. However, our Blue Pumpkin (aka Verint) WFM system is still running on the half-hour. When I log into CMS from ASA, I have the following setup:
[tt]bp Reports Interface
1) Display configuration information
________________________________________________________________________________
Current Configuration - V5.9.2
SESSION ACD INTRVL AGENT DEST HOST DIR
1 1 30 OFF ftp bpserver Calls
2 1 30 0300 ftp bpserver Agent
________________________________________________________________________________
[/tt]
How to I change the INTRVL to 15?
Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”
[tt]bp Reports Interface
1) Display configuration information
________________________________________________________________________________
Current Configuration - V5.9.2
SESSION ACD INTRVL AGENT DEST HOST DIR
1 1 30 OFF ftp bpserver Calls
2 1 30 0300 ftp bpserver Agent
________________________________________________________________________________
[/tt]
How to I change the INTRVL to 15?
Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”