We have pair of s8710 in one site and pair of ess in another. All firmwares and patches are the latest. All ping responses are coming out fine but when customer pings from their cisco router we get packet loss only to the IPSIs. In short, if he logs on to the cisco switch in either location and pings the IPSIs locally on that switch, he gets 50% packet loss. However, if he pings from a pc in any network, there are no issues. Is this one of those Cisco V Avaya ( i don't want to know anything about you and will make your life hell ) issues.